Our story
Founded on fifteen quiet minutes
After twelve years in high-volume salons, our founder Grace Ngata kept noticing the same thing: the best moments in every appointment were the unhurried ones — and they were always the first thing cut when the schedule got tight.
So in 2017 she opened Willow & Fern with one non-negotiable rule: every booking gets fifteen minutes more than it needs. Time to arrive, to talk, to breathe. It costs us appointments every single day, and it's the reason our guests never leave.
Nine years on, we're a team of six senior therapists in a sun-drenched Subiaco cottage — and the fifteen-minute rule still stands.
